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How-to: 5 TIPS ON A SUCCESSFUL PRODUCT RETURN

returns5 TIPS ON A SUCCESSFUL RETURN We want you to LOVE your purchase from us. But, we understand things happen and you may need to make a return. As long as it is an unused stock item, still in the original packaging, you have 30 days of purchase to return it to us. There is a 20% restocking fee & you must pay the freight. All returns must be authorized prior to shipping. Contact our customer service department for instructions.

Custom items can not be returned.

To make it as easy as possible, here are 5 tips on a successful return.

STEP ONE: Contact Customer Service

It’s important we know what your returning and why. We need to issue you a return authorization (RA Number) so that our receiving department will sign for it and know what it is when it appears on our docks. No credit will be given on unauthorized returns.

STEP TWO: Make sure your item is properly packaged up to prevent damage on the return shipment.

STEP THREE: Make sure your return is properly labeled.

We will provide a call tag (via email, fax or mail) and assist in scheduling a pick-up for the freight company to pick up the equipment. Once you receive call tag/pick up label, place on the package for return.

*UPS label (Drop off at any local UPS branch)
*Pick up label (wait for pick up by trucking company)

STEP FOUR: Item is returned back to warehouse and the equipment is inspected once received. If we find that the equipment is damaged, or is not being returned for the reason the RA was issued, we will contact you. This could affect your refund. If you item is not used, damaged or otherwise unusable… then …

STEP FIVE: Your return is processed and your credit is issued.

To read our full Term & Conditions on Returns or Exchanges, click here.

ROTARY SCREW COMPRESSOR OR RECIPROCATING COMPRESSOR

ROTARY SCREW COMPRESSOR OR RECIPROCATING COMPRESSOR:  WHICH ONE’S RIGHT FOR YOU?
By: Julie Surprenant, Sales

Rotary Screw Air Compressor

Compressed air supplies power for many different manufacturing operations and is often preferred to electricity because it is safer and more convenient. The basic compressor converts electric, gas or diesel engine power into kinetic energy by pressurizing and compressing air. The air is then released in short bursts.

In the automotive field alone, compressed air is speeding up processes and body shops are relying on it for their daily operations. Auto body shops utilize compressed air for fast tire inflation and finishing services, such as painting. Vehicles are given precision paint jobs in shorter amounts of time with paint spray guns. Additionally, most of the hand tools found in auto body shops run on compressed air. In vehicle repair shops, air compressors are a necessity for plasma cutting and welding operations as well as drills, screwdrivers, nutrunner sockets, fasteners, and sanders.

I have sold a lot of compressors recently and I am always asked why one is better than another. What’s the difference between a rotary screw compressor and a reciprocating air compressor?

Rotary screw compressors, like these from Tools USA, tend to be compact and are the right choice for you if your application requires air all day or has multiple shifts that use air on a consistent basis. It has the ability to run all day, every day.

Rotary screw compressors are perfect where large volumes of high pressure air are needed. For example, large industrial applications or to operate high-power air tools such as jackhammers. Applications above 30 hp and for air up to 150 psig.

According Plant Engineering, a rotary screw compressor, if well-maintained, can provide a decade of dependable service. This type of compressor, that operates above 30 horse power, also has the ability to tell you when the oil is low and indicate oil change intervals based on operating temperatures. This will increase reliability and longevity for your compressor. The rotary screw compressor has lower costs to maintain, and cost less to purchase.

Reciprocating Air Compressor

A reciprocating air compressor, or piston compressor, is a low horsepower compressor for applications where reliability is vital. Reciprocating compressors are best for applications that require air for shorter durations of time and have breaks between uses. The reciprocating compressors cost more, are louder to use, but more energy efficient. Energy costs are reduced by as much as 20%!

If you know you will be relying on your new compressor for daily use, Industrial Gold recommends you consider a form of backup compressor. As compressors are mechanical devices, they will need to be serviced and repaired over time. When installing a new system, look at your air needs and make sure you have a backup that will be able to handle at least 50% of your usage. This will enable you to continue working while the main compressor is being maintained or serviced.

Tools USA sells a wide variety of compressors, both vertical and horizontal… rotary screw and reciprocating. We proudly sell a full-line from Industrial Gold and have all the specs and models available on our site. Give us a call with any questions. We would love to help you decide which compressor is best for you!

What does our Customer Care Team have in Common?

gina on phoneAt Tools USA we have an awesome Customer Care Team (CC Team). On hand to help you with your purchase, before, during and after the sale. They are there to answer your questions, find solutions for your shop and make sure you know what you need to know to make a smart and informed choice.  We know that you can buy from several places: eBay stores, amazon or Craig’s list. We offer a higher level of service and a happier customer.

What all of our customer service members have in common:

PATIENCE- What an important tool when a customer may be confused or frustrated. The extra time that is taken to help the customer figure out what they want or need makes the difference in whether or not that customer will order from us again. From our CC Team Member Gina, “I always focus on the person, not the issue, to make them feel important and that they have my undivided attention for whatever they may need.”

heatherKNOWLEDGE- Knowledge is important. Each member of our team know the in’s and out’s of how our products work in the same manner that our customer uses our products every day. With many of our members working here for over 10 years, our CC Team has decades of combined experience in our products, the customers we serve and the industry we love. From our CC Team, “We have the most knowledgeable staff in the industry. I feel like our customers have such an advantage in the market because they have a team behind them to help them select the right equipment to succeed.”  Let us share our experiences with you and help you find the perfect product for you needs.

SOLUTION-ORIENTED- A unique personality trait of everyone on our CC Team is their ability to stay focused on solutions. Weather it’s an issue that needs a solution, or a shop who doesn’t have the room for a paint booth, or the auto repair shop that needs a lift. We keep our focus on our customer’s satisfaction and try everything in our power to find solutions and answers for them. We want our customers to feel that we are right beside them, to help and guide them through quality products, knowledgeable sales team and the desire to grow both our business and theirs.

Our Mission Statement: Delivering Excellence to the Automotive and Painting Industries. Every Product. Every Customer. Every Day.

Our Customer Care Team Members are the backbone of our company. Give Gina, Jennifer, Rosie, Kelly, Mark, Zach, Andy, Heather or Ryan a call at 800-451-2425! We love them all and know you will too!

Cool-Space Fans Lower Your Shop’s Temperature in The Hot Summer Months

The COOL-SPACE fans are a very cost effective, easy-to-use and environmentally friendly solution for cooling areas that need short term or temporary cooling or where flexibility is required. They are portable, so it is easy to cool and move! There are three principle sizes of product that can cool areas from 500 square feet up to 4000 square feet! All you need is a water supply and a single-phase electricity outlet.

coolspace_out_fancoolspace-16-2D-60HzHow would you like to be 28 degrees cooler this summer?
One of the largest dangers in the hot summer months is being over-heated. That is an issue that we ourselves are careful to guard against in our own plant. Our guys are out there in 90-degree heat, building paint booths and shipping product.  Our paint booth department actually works the early shift, starting at 6AM so they can leave before the really hot part of the afternoon. It is very important to follow some safety guidelines (like staying well hydrated), as well as keep our plant as cool as possible. One of the ways we keep our space cool is by using Cool-Space evaporating cooling fans.

The COOL-SPACE range of portable evaporate coolers provides a very cost effective, easy-to-use and environmentally friendly solution for cooling areas that need short term or temporary cooling or where flexibility is required. They are portable, so it is easy to cool and move! There are three principle sizes of product that can cool areas from 500 square feet up to 4000 square feet! All you need is a water supply and a single-phase electricity outlet. Read more and find the right cooler for you in their Buyer’s Guide.

But, How Does Cool-Space Fans Work?
The 8” thick cooling medium in the heart of the evaporate cooler lowers the ambient temperature by up to 28°F (depending on the relative humidity). The fan pulls in the hot air; it passes through the 8” medium pad, soaked with water and provides the cooling effect. The cooler air is then re-added to the environment and immediately provides a cooler atmosphere. They work in situations where conventional air conditioning won’t work or would be too expensive to operate. Some examples are automotive shops, industrial warehouses, airplane hangers, dry cleaners, outdoor tents, lawn and garden shops and horse stables.

We not only use Cool-Space in our warehouse, we also offer Cool-Space as a product to our customers! You can see some product videos on their YouTube Page.

Stay Cool,
Heather Baumann
Sales & Customer Service

Infrared Curing Lamps -Plug It In & Get To Work

EAG 9MS 7296Infrared curing lamps are a cost effective way to speed up the process of drying or curing most air-dry coatings. Infrared curing technology has been used by auto body repair professionals for a long time. The vast majority of infrared curing lamps are using short-wave infrared lamps to speed up the drying process of putties, fillers, primers, base coats and clear coats.

Why do auto body repair professionals use infrared lights

–          Accelerated drying times of all painting materials
–          No need to use spray booth for smaller jobs
–          Lower energy bills
–          Mobility of infrared lamps allows more efficient exploitation of body shop space

Infrared’s main focuses is exceptional speed, high efficiency, precision control and zero emissions. Infrared heat dries one-quarter to one-tenth the time needed when air-drying finishes. It also requires little to no air-flow reducing the possibility of dust or debris contaminating the finish. The heat is more cost efficient than convection heat since it reduces cycle times, transfers heat directly to your product and doesn’t require an expensive enclosure like an oven to keep and recirculate the heat. These heat lamps generate zero emissions and will not pollute the air.

So…plug in your lamp and speed up your work times!
If you paint and cure full vehicles often, you should consider the benefits of a paint booth.

Tools USA Customer Service Desk

FROM THE DESK OF GINA GILCHRIST: CUSTOMER SERVICE REP

photo 1For any successful company, their customers make them who they are. When problems arrive, the first point of contact is the customer service department. We are like fire fighters on the front line, fighting fires that range from defective equipment returns to making sure the equipment that a customer needs is correct before we send it out to them.

We get happy customers calling to say thank you and we get irate customers calling because something wasn’t what they thought it was. Whatever the situation, I am here to help them become a client of ours for life. That’s my job.

We don’t want to lose any customers because of poor service. I understand that there are customers out there that just can’t be pleased, but we will try everything we can to solve any issue that they have. I believe in being diligent and giving a lot of TLC to our customers.  As a customer service rep at Standard Tools and Equipment, I know that what I say and how I respond to our customers will go a long way and have a huge impact in our customers experience.

There is article after article about great customer services. Tips, tricks, software, pop-up windows and such … but what I believe makes great customer service goes all the way back to my  Kindergarten days, “Treat others as you would like to be treated”. It’s simple. We believe in our customers, and we enjoy them. I truly enjoy my interaction with them each day. Please let me know how I can assist you.

Check out some more about our Customer Service policies here.

Order Shipping and Delivery at Tools USA

WHEN IS MY ORDER SHIPPING & WHEN WILL IT DELIVERED?

I bought something online the other day and was shocked to find that it would take almost airliner with a globe and autoloader with boxes in a containertwo weeks to be delivered…. For a pair of shoes! The well-known company I used shipped it UPS to my local USPS center, where it sat for 2 days until it is was delivered to my local carrier and finally to my house. It would have been easier to just go to a local store and get it… but then I wouldn’t have gotten such a great deal, and in my size.

As we all drive up and down the interstate, it’s hard not to see trucks traveling up and down, carrying products to their final destination. To stay competitive and the spontaneous ability to ship anywhere, most companies use an outside carrier to ship their products all over the country and to international destinations.

Shipping and delivery at Tools USA is quick. In shipping our products to you, we use Estes Express, Road Runner, Wilson Trucking or UPS.  We know how anxious you are to receive your order, so we make every effort to get your equipment out our door in a timely manner. If you place your order in the morning, and it’s in stock, we strive to have it out the next day.

Once it’s on the truck, we have no control over when your equipment will arrive to you. We do meet with the trucking companies often and negotiate on our customer’s behalf for fair shipping prices and suitable shipping times.

One of the services our customer service team offers is a phone call to let you know when your order leaves our warehouse and to give you an estimated time to expect it.  We recommend that once you receive a call from our customer service team, you call the trucking company and setup a time for delivery. We’re happy to give you the trucking company’s contact information. That way, you will be informed of any delays on their end as well as be prepared to accept delivery when they arrive and start enjoying your order!

Extra Tip: Be sure to inspect your order for shipping damage before you sign for it!

Have you ‘Visited’ your auto body shop lately?

Interior of Messy Car Repair ShopImproving Your Auto Body Shop & Increasing Your Profits
by: Tracy Beach

One of the things I like most about my job is that I get to see our products in action.  When I am visiting a shop to see specific products, I also get a perspective of processes and the overall professionalism of the shop. Over the past several months I have made several observations that seem obvious to a visitor but went unnoticed by the shop team that was there every day.  The following notes are not intended as ‘Duh’ comments, but as simple things that can make a shop more professional and profitable.

Warning: some of these are going to make you say, “Isn’t that obvious?” Yes, but in our everyday lives, not seeing what is obvious to a visitor can slow productivity, decrease quality and decrease safety.

Continue reading Have you ‘Visited’ your auto body shop lately?

What Does Your Parking Lot Look Like?

car lotWinter is over and the cars damaged due to icy and snowy driving may have your parking lot in overflow mode.  People are ready to have their vehicles repaired and get ready for the nice cruising weather ahead. When there is plenty of work coming your way, you may think you don’t have time for anything else…. but now is the precise time when you should be investing in your shop for even more work down the road.

Ask yourself these checklist questions to make sure your shop is in optimal working mode:

  1. Is your frame machine working well, or will it hamper the work to be done?
  2. How about the hydraulics and clamping devices?
  3. Is your spray booth clean and efficient?
  4. Are you painting without a booth?
  5. Do you need another spray booth?
  6. How about smaller items like air compressors, mixing rooms, pulling chains, measuring tools and sanding equipment?

The best time to invest in your shop is when it you have plenty of work and cash flow coming through the door.  Make plans to improve the productivity and quality of your work NOW, when you don’t need to get a loan or settle for cheaper equipment.

Improving your shop when your competitor down the street doesn’t has a long-lasting impact on the profitability and survivability of your shop. We want to see you busy and in business for a long time to come. Let us help you today.

Visit our sites: Eagle Equipment, Tools USA, Paint-Booths.com.

It’s Fix-a-Dent Season!

Car-in-ditchVehicular accidents increase in the winter.  Snow and ice make driving tricky.   Holiday shopping and travel mean extra miles.  Shorter days mean more nighttime driving.   Body shops get busy, and Standard Tools sells more collision repair equipment, including frame pulling systems.  It might help to know your options before you start shopping.

Portable pulling systems are useful as mobile devices for spot-work.  They work by pulling one part of the car against another and can only be used for small jobs, unless a user really is an artist at this kind of work.

Pulling posts are used with anchor pots in the shop floor.  This process dates to the 1920’s and is still used by some shops.  The systems are very robust but can be slow to operate.  Pulls are generally simple and uni-directional.

The Dozer is a rolling main tube with a pivoting vertical tube that pulls a secured chain.  This equipment is very useful on straight pulls on the side or end of a vehicle.  The vertical post rotates for more adjusting, but complex or pulls at an angle to the vehicle must be done in stages.

Our Floor System is a full system with four clamping stands and a rolling vertical pulling post.   The bed is made of six heavy-duty sections that anchor to the shop floor to create a machine bed that is larger than some frame machines.  The system comes with one rolling round pulling tower, but Standard Tools can provide a second tower.  This system is useful for other repair tasks and only sits 4.5” above the floor when not in use.

Standard Tools offers three different frame machines.   The 3003-17 is our entry-level machine that comes ready for any job.  It comes with two 10-ton square towers, four clamp stands and an infinite range of tower locations.  This machine is easy to use and should perform well on most autos and light trucks.  The 3002-18T and 3002-20T frame machines are heavy-duty frame machines designed to repair auto and most pickup trucks.  Rounds towers allow pulls at an angle to the bed, and the ½” bed thickness provides a stable pulling platform.  All three frame machines are tilt-style to allow easy loading of most vehicles.  All three machines work with a wide range of measuring equipment and machine accessories.

If your body shop parking lot is filling with collision work or if it just time to replace a tired frame machine, give us a call.  Our website has plenty of photos and videos to show the quality and features of our systems.  Standard Tools started in business in 1979 supplying collision repair equipment and continues to supply real value to shops who profit by repairing all types of collision damage.

 

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