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Tools USA Customer Service Desk

FROM THE DESK OF GINA GILCHRIST: CUSTOMER SERVICE REP

photo 1For any successful company, their customers make them who they are. When problems arrive, the first point of contact is the customer service department. We are like fire fighters on the front line, fighting fires that range from defective equipment returns to making sure the equipment that a customer needs is correct before we send it out to them.

We get happy customers calling to say thank you and we get irate customers calling because something wasn’t what they thought it was. Whatever the situation, I am here to help them become a client of ours for life. That’s my job.

We don’t want to lose any customers because of poor service. I understand that there are customers out there that just can’t be pleased, but we will try everything we can to solve any issue that they have. I believe in being diligent and giving a lot of TLC to our customers.  As a customer service rep at Standard Tools and Equipment, I know that what I say and how I respond to our customers will go a long way and have a huge impact in our customers experience.

There is article after article about great customer services. Tips, tricks, software, pop-up windows and such … but what I believe makes great customer service goes all the way back to my  Kindergarten days, “Treat others as you would like to be treated”. It’s simple. We believe in our customers, and we enjoy them. I truly enjoy my interaction with them each day. Please let me know how I can assist you.

Check out some more about our Customer Service policies here.

Buy Before January 1st to Save Thousands.

It’s December already, can you believe it? Where does a year go? With the year coming to a close, you may hear a lot about “Section 179” and how you’re business can benefit if you are looking to purchase some equipment before 2013.

We get just as confused as the next guy when you start talking “tax rate”, “deductions” and “depreciation”. We thought we would do a little research and try to explain how this could be a HUGE benefit to small businesses.

When we say ‘equipment’, we mean any large purchase you buy to benefit your business. Some examples: a paint booth to help your productivity, a car lift to increase your repair business or a frame machine for the busy winter months. If your business needs it to increase business and it’s an ‘investment’, it is most likely included in this category.

You can even finance it in 2013, but write it off in 2012 and save thousands.

So, section179 is what exactly? It’s an incentive created by the U.S. government to encourage businesses to buy equipment and invest in themselves. Essentially, Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment purchased (or financed) during the tax year. Wow! The FULL PURCHASE PRICE will be deducted from your gross income. (As long as the total purchase price is less than 139,000.) Continue reading Buy Before January 1st to Save Thousands.

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