Warranty, Shipping and Return Policy

Payment Methods

We accept Visa, Mastercard, American Express and Discover. Orders may also be prepaid with money order, wire transfer, cash, Paypal, Telecheck, and personal or company check. No order will ship until funds have cleared our bank.

Freight/Shipping

All shipments are Freight on Board (FOB) Greensboro and become the property of the customer when they leave our dock. Standard Tools and Equipment Co. uses common carriers, FedEx Ground, UPS, and independent freight haulers for shipping. We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for timely delivery.

  • Most in-stock items will ship within two business days. See shipping times below for specific production items.
  • Tools USA is not liable for any damages related to unavailability of inventory or delays in shipping.
  • Tools USA ships all products FOB our warehouses.
  • Title for goods passes to customer when product leaves our dock.

Shipping Times
Paint booths: Shipping time is 5-10 business days to build and ship most booth models.

Air Makeup Units: Production is 5-15 business days. Remember, these units are built and tested to your specific requirements, so building doesn't begin until payment and terms are received.

If an item is out-of-stock or on backorder, we will ship the item to you as soon as it is back in stock. For backorder items, give our sales team a call and they can let you know the ETA on receiving it back in stock.

Items advertised with Free Shipping apply only to shipments within the Continental United States (excludes Alaska, Hawaii, and Canada and Mexico).
Call us at 1-800-336-2776 for a specific freight quote.


Local Pickup

If you would prefer to pickup your order we would love to load it up for you from our Greensboro, NC warehouse and corporate office. Click here to see the things you need to know before you pickup an order from us.


Delivery and Unloading

Customer is responsible for unloading shipment from truck. Tools USA will assume no responsibility for any additional charges or damages that may be incurred as a result of unloading from the delivering carrier's truck. Freight carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal. Lifts will require a forklift to unload. Lifts cannot be unloaded using a lift gate vehicle. It is advantageous in those cases to ship to a freight terminal where the terminal personnel will unload the product and load it onto the customer's trailer or truck.

We cannot advise customers of exact time of delivery, as we do not ship on our own trucks. We will give our customers an estimated time of delivery and provide them with tracking information. For the most accurate delivery time, you can request a delivery appointment, which may be an additional charge from the freight company.

All shipments must be inspected immediately upon receipt. For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight carrier. Concealed damages must be reported to the freight company within three days of delivery. It is the customer's responsibility to file for damage claims against the freight company.

Shortages/missing parts must be reported to Tools USA customer service within three days of delivery.


Installation

Tools USA has a nationwide network of independent installers for our auto lifts. Please call 1-800-336-2776 to find an installer in your area. These installers do not work for Tools USA, therefore this is an arrangement that is made between the customer and the installer.


Warranties Returns and Replacements

Standard Tools and Equipment (STE, Tools USA) warrants all products that appear on its websites or in its catalogs against defects in material and workmanship as follows.

 

Products Manufactured by STE
Subject to the warranty exclusions below, STE provides a limited warranty for all products sold by STE that were manufactured by STE against defects in material and workmanship.For this warranty to apply, any defect in an item manufactured by STE must be reported to STE within one (1) year of the shipping date. Furthermore, this warranty is void unless it can be determined that the booth, air makeup unit, part, or other product manufactured by STE was installed and used according to STE’s guidelines. This warranty is also void if any modifications have been made to STE’s product, including, without limitation, any modifications to air flow, or if any use has been made of STE’s product other than those uses advised by STE. This warranty does not cover errors or other claims in connection with installation. Installation of products manufactured by STE is performed by third-party installers and any claims or issues related to installation must be addressed with the installer. This warranty is for parts and pieces only and does not extend to labor, installation, loss of product use, loss of business revenue and profits, or any other cost or loss.

 

Products Manufactured by Third Parties
Subject to the warranty exclusions below, STE warrants all products sold by STE that were manufactured by other manufacturers against defects in material and workmanship to the extent of the manufacturer’s warranty. This warranty does not cover errors or other claims in connection with installation. Installation of products sold by STE that were manufactured by other manufacturers is performed by third-party installers and any claims or issues related to installation must be addressed with the installer. This warranty is for parts and pieces only and does not extend to labor, installation, loss of product use, loss of business revenue and profits, or any other cost or loss.

 

Warranty Exclusions for All Products
These warranty obligations do not include: (i) reasonable wear and tear; (ii) normal corrosion; (iii) use of unapproved parts or unproved alterations to components; (iv) defects caused by persons other than the manufacturer of the product, including, without limitation, installers or anyone else in connection with third-party repairs and maintenance; or (v) vandalism, misuse or Force Majeure Events. The customer shall provide STE photos, videos, and other proof of warranty claim and afford STE reasonable access to assess the product should it be requested.

 

No Implied Warranties
The above express warranties are in lieu of any other warranties, express or implied, including the warranty of merchantability and of fitness for any particular purpose. STE shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the performance or use of any product by the customer. STE’s liability is limited exclusively to the replacement of the defective part.
In the event that you suspect you have a defective part or product, please contact our customer care department immediately by calling 336-697-7177 or by emailing webmaster@standardtool.com.  Please include photos and video of the defective equipment for your claim.

If we believe that you have received a defective part, STE will provide you with a return authorization (“RA”) number and schedule a time to have your equipment picked up. It is the customer’s responsibility to package the equipment for return shipment in sufficient packaging to prevent damage during return. Please note the STE RA number on the packaging.

Upon receiving and inspecting the defective part and confirming warranty coverage, STE will provide a replacement part, free of charge, to the customer. If the customer wishes to have the warranty replacement shipped to them prior to the return of the defective product, the customer must pay for the replacement product at shipping. STE will issue the customer a refund upon receiving the defective product and confirming warranty coverage.

In the event the part is determined to not be defective, it will be subject to a minimum restocking fee of 20% and the return freight. Credit for warranty returns to third-party vendors will be subject to their return policy.

Contact our customer care department for specific warranty details on products and models.


Returns

All returns must be authorized prior to shipping. Contact our Customer Service Department (800-336-2776) for instructions and a return authorization number.

Customers may return any unused stock item in the original packaging within 30 days of purchase subject to a 20% restocking fee. All freight charges related to the original shipment and the return will be the responsibility of the customer.

We are sorry, custom manufactured items are not returnable.

No credit will be given on unauthorized returns.

Shipments refused by customers and returned to Tools USA will be treated as unauthorized returns. Credit will be subject to restocking charges and freight charges related to the return.


Terms of Sale

Tools USA tries to maintain sufficient inventory on all catalog products to ensure prompt delivery. However, due to high sales volume, some products may be temporarily out of stock. Tools USA will make every effort to process your order in a timely fashion. In no event shall Tools USA be liable for indirect, special, incidental, or consequential damages; including but not limited to, loss of use or loss of business or profits due to temporary unavailability of inventory or delays in shipping. All product prices are subject to change without notice.

Tools USA is not responsible for errors in typography or photography. Illustrations are for identification only and actual product may vary due to improvements or changes by the manufacturer or other unforeseen circumstances.

Click here to Request a Certificate of Insurance

Sales and Tax

Tools USA is not required to and does not collect state sales or use tax unless products are shipped to or picked up in North Carolina. The purchase may be subject to sales or use tax in your state unless the purchase is exempt from taxation by your state. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. It may be required by your state that you report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay sales or use tax on those purchases unless exempt under your state laws. Please contact your states tax or revenue department for all questions regarding taxation of Internet, catalog or other remote purchases.

Kentucky residents please click here for referenced forms and corresponding instructions.

If you have a specific question, you can check out our FAQs, our Blog or send us an email.