One of the things I like most about my job is that I get to see our products in action. When I am visiting a shop to see specific products, I also get a perspective of processes and the overall professionalism of the shop. Over the past several months I have made several observations that seem obvious to a visitor but went unnoticed by the shop team that was there every day. The following notes are not intended as ‘Duh’ comments, but as simple things that can make a shop more professional and profitable.
Warning: some of these are going to make you say, “Isn’t that obvious?” Yes, but in our everyday lives, not seeing what is obvious to a visitor can slow productivity, decrease quality and decrease safety.