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How-to: 5 TIPS ON A SUCCESSFUL PRODUCT RETURN

returns5 TIPS ON A SUCCESSFUL RETURN We want you to LOVE your purchase from us. But, we understand things happen and you may need to make a return. As long as it is an unused stock item, still in the original packaging, you have 30 days of purchase to return it to us. There is a 20% restocking fee & you must pay the freight. All returns must be authorized prior to shipping. Contact our customer service department for instructions.

Custom items can not be returned.

To make it as easy as possible, here are 5 tips on a successful return.

STEP ONE: Contact Customer Service

It’s important we know what your returning and why. We need to issue you a return authorization (RA Number) so that our receiving department will sign for it and know what it is when it appears on our docks. No credit will be given on unauthorized returns.

STEP TWO: Make sure your item is properly packaged up to prevent damage on the return shipment.

STEP THREE: Make sure your return is properly labeled.

We will provide a call tag (via email, fax or mail) and assist in scheduling a pick-up for the freight company to pick up the equipment. Once you receive call tag/pick up label, place on the package for return.

*UPS label (Drop off at any local UPS branch)
*Pick up label (wait for pick up by trucking company)

STEP FOUR: Item is returned back to warehouse and the equipment is inspected once received. If we find that the equipment is damaged, or is not being returned for the reason the RA was issued, we will contact you. This could affect your refund. If you item is not used, damaged or otherwise unusable… then …

STEP FIVE: Your return is processed and your credit is issued.

To read our full Term & Conditions on Returns or Exchanges, click here.

Change is coming with aluminum alloy body … we’re getting ready.

fordaluminumbodyThe new pickups from FORD feature a high-strength, aluminum alloy body and bed can reduce the weight of that vehicle up to 700 lbs.! It has also increased mileage and towing-hauling capacity. Body shops will need to prepare for new challenges that aluminum body repair work will entail. At the top of the preparation list is the proper handling of messy and potentially explosive airborne dust caused by grinding or sanding of the aluminum panels.

The aluminum body revolution is a body shop industry game changer, and thoughts are, its impact will only increase in the years ahead. General Motors has already given notice that its new Chevrolet Silverado and GMC Sierra pickups will feature weight-saving aluminum bodies by the fall of 2018.
ford2 ford3
By 2025, “Seven out of 10 new pickup trucks produced in North America will be aluminum-bodied” and “every leading automaker will have several aluminum body and closure panel programs,” according to a 2015 North American Light Vehicle Aluminum Content Study by Ducker Worldwide, a premier consulting and research firm.
To meet the coming demand, body shops will need to adapt to the challenges of working with aluminum with dedicated tools, equipment, and proper training. Failing to do so may mean missing out on one of the fastest growing markets in the next decade.
Ford, for its part, is at the forefront of setting the guidelines and requirements for working with aluminum bodied vehicles for both Ford dealership and independent body shops. Stay tuned as we at Standard Tools and Equipment address the full range of aluminum issues: from isolating aluminum vehicles from traditional steel repairs with a separate room or curtain system to dealing with aluminum dust to dedicated aluminum welding, and dent removal systems.
We’re preparing now because we want to be ready for the opportunity to help equip our customers with safe, quality, cost effective solutions in this arena. Tools USA has booth products available for aluminum prep work and painting. Give us a call.
 

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