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Tools USA Customer Service Desk

FROM THE DESK OF GINA GILCHRIST: CUSTOMER SERVICE REP

photo 1For any successful company, their customers make them who they are. When problems arrive, the first point of contact is the customer service department. We are like fire fighters on the front line, fighting fires that range from defective equipment returns to making sure the equipment that a customer needs is correct before we send it out to them.

We get happy customers calling to say thank you and we get irate customers calling because something wasn’t what they thought it was. Whatever the situation, I am here to help them become a client of ours for life. That’s my job.

We don’t want to lose any customers because of poor service. I understand that there are customers out there that just can’t be pleased, but we will try everything we can to solve any issue that they have. I believe in being diligent and giving a lot of TLC to our customers.  As a customer service rep at Standard Tools and Equipment, I know that what I say and how I respond to our customers will go a long way and have a huge impact in our customers experience.

There is article after article about great customer services. Tips, tricks, software, pop-up windows and such … but what I believe makes great customer service goes all the way back to my  Kindergarten days, “Treat others as you would like to be treated”. It’s simple. We believe in our customers, and we enjoy them. I truly enjoy my interaction with them each day. Please let me know how I can assist you.

Check out some more about our Customer Service policies here.

Have you ‘Visited’ your auto body shop lately?

Interior of Messy Car Repair ShopImproving Your Auto Body Shop & Increasing Your Profits
by: Tracy Beach

One of the things I like most about my job is that I get to see our products in action.  When I am visiting a shop to see specific products, I also get a perspective of processes and the overall professionalism of the shop. Over the past several months I have made several observations that seem obvious to a visitor but went unnoticed by the shop team that was there every day.  The following notes are not intended as ‘Duh’ comments, but as simple things that can make a shop more professional and profitable.

Warning: some of these are going to make you say, “Isn’t that obvious?” Yes, but in our everyday lives, not seeing what is obvious to a visitor can slow productivity, decrease quality and decrease safety.

Continue reading Have you ‘Visited’ your auto body shop lately?

Canadian Paint Booth Standards

canada flagNFPA-33 spray application for combustible or flammable materials is authored by the National Fire Protection Association and is regarded as the top-level standard for spray booth design, use and maintenance. This booklet is available through various online sites (e.g. www.techstreet.com) for under $50.  It is used by all spray booth manufacturers in the USA and should be owned by anyone using a spray booth.  It is full of information based on past issues.  Standard Tools and Equipment also refers to OSHA 29CFR1910 and IFC codes to influence spray booth design, materials and manufacturing.
Continue reading Canadian Paint Booth Standards

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