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What does our Customer Care Team have in Common?

gina on phoneAt Tools USA we have an awesome Customer Care Team (CC Team). On hand to help you with your purchase, before, during and after the sale. They are there to answer your questions, find solutions for your shop and make sure you know what you need to know to make a smart and informed choice.  We know that you can buy from several places: eBay stores, amazon or Craig’s list. We offer a higher level of service and a happier customer.

What all of our customer service members have in common:

PATIENCE- What an important tool when a customer may be confused or frustrated. The extra time that is taken to help the customer figure out what they want or need makes the difference in whether or not that customer will order from us again. From our CC Team Member Gina, “I always focus on the person, not the issue, to make them feel important and that they have my undivided attention for whatever they may need.”

heatherKNOWLEDGE- Knowledge is important. Each member of our team know the in’s and out’s of how our products work in the same manner that our customer uses our products every day. With many of our members working here for over 10 years, our CC Team has decades of combined experience in our products, the customers we serve and the industry we love. From our CC Team, “We have the most knowledgeable staff in the industry. I feel like our customers have such an advantage in the market because they have a team behind them to help them select the right equipment to succeed.”  Let us share our experiences with you and help you find the perfect product for you needs.

SOLUTION-ORIENTED- A unique personality trait of everyone on our CC Team is their ability to stay focused on solutions. Weather it’s an issue that needs a solution, or a shop who doesn’t have the room for a paint booth, or the auto repair shop that needs a lift. We keep our focus on our customer’s satisfaction and try everything in our power to find solutions and answers for them. We want our customers to feel that we are right beside them, to help and guide them through quality products, knowledgeable sales team and the desire to grow both our business and theirs.

Our Mission Statement: Delivering Excellence to the Automotive and Painting Industries. Every Product. Every Customer. Every Day.

Our Customer Care Team Members are the backbone of our company. Give Gina, Jennifer, Rosie, Kelly, Mark, Zach, Andy, Heather or Ryan a call at 800-451-2425! We love them all and know you will too!

Cool-Space Fans Lower Your Shop’s Temperature in The Hot Summer Months

The COOL-SPACE fans are a very cost effective, easy-to-use and environmentally friendly solution for cooling areas that need short term or temporary cooling or where flexibility is required. They are portable, so it is easy to cool and move! There are three principle sizes of product that can cool areas from 500 square feet up to 4000 square feet! All you need is a water supply and a single-phase electricity outlet.

coolspace_out_fancoolspace-16-2D-60HzHow would you like to be 28 degrees cooler this summer?
One of the largest dangers in the hot summer months is being over-heated. That is an issue that we ourselves are careful to guard against in our own plant. Our guys are out there in 90-degree heat, building paint booths and shipping product.  Our paint booth department actually works the early shift, starting at 6AM so they can leave before the really hot part of the afternoon. It is very important to follow some safety guidelines (like staying well hydrated), as well as keep our plant as cool as possible. One of the ways we keep our space cool is by using Cool-Space evaporating cooling fans.

The COOL-SPACE range of portable evaporate coolers provides a very cost effective, easy-to-use and environmentally friendly solution for cooling areas that need short term or temporary cooling or where flexibility is required. They are portable, so it is easy to cool and move! There are three principle sizes of product that can cool areas from 500 square feet up to 4000 square feet! All you need is a water supply and a single-phase electricity outlet. Read more and find the right cooler for you in their Buyer’s Guide.

But, How Does Cool-Space Fans Work?
The 8” thick cooling medium in the heart of the evaporate cooler lowers the ambient temperature by up to 28°F (depending on the relative humidity). The fan pulls in the hot air; it passes through the 8” medium pad, soaked with water and provides the cooling effect. The cooler air is then re-added to the environment and immediately provides a cooler atmosphere. They work in situations where conventional air conditioning won’t work or would be too expensive to operate. Some examples are automotive shops, industrial warehouses, airplane hangers, dry cleaners, outdoor tents, lawn and garden shops and horse stables.

We not only use Cool-Space in our warehouse, we also offer Cool-Space as a product to our customers! You can see some product videos on their YouTube Page.

Stay Cool,
Heather Baumann
Sales & Customer Service

Buy Before January 1st to Save Thousands.

It’s December already, can you believe it? Where does a year go? With the year coming to a close, you may hear a lot about “Section 179” and how you’re business can benefit if you are looking to purchase some equipment before 2013.

We get just as confused as the next guy when you start talking “tax rate”, “deductions” and “depreciation”. We thought we would do a little research and try to explain how this could be a HUGE benefit to small businesses.

When we say ‘equipment’, we mean any large purchase you buy to benefit your business. Some examples: a paint booth to help your productivity, a car lift to increase your repair business or a frame machine for the busy winter months. If your business needs it to increase business and it’s an ‘investment’, it is most likely included in this category.

You can even finance it in 2013, but write it off in 2012 and save thousands.

So, section179 is what exactly? It’s an incentive created by the U.S. government to encourage businesses to buy equipment and invest in themselves. Essentially, Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment purchased (or financed) during the tax year. Wow! The FULL PURCHASE PRICE will be deducted from your gross income. (As long as the total purchase price is less than 139,000.) Continue reading Buy Before January 1st to Save Thousands.

How do rising gas prices affect your business?

We have all heard the recent news of petroleum prices increasing and potential gas prices of $5 per gallon by 2013.  One question to answer is how this increase affects other prices.  When gasoline prices hit $4 per gallon in 2008, steel prices jumped 80% in four months.  The costs of mining, refining, processing and transporting the steel were all affected by increased petroleum prices.  Prices increased dramatically during this period even though demand decreased.  If the ‘experts’ are correct about petroleum prices then the prices for all steel items will increase.  Companies simply can’t absorb cost increases of such levels.

Visit your local new vehicle dealer.  All of the vehicles are priced 20% or higher than last year’s models.  The prices are offset with significant rebates, up to $10,000 for an F-150!  The automobile manufacturers and dealers expect their costs to increase in the next months.  Those vehicles still sitting on the lot when fuel prices rise will have the original price in the windows, but the rebates will be long gone.

Standard Tools knows that buying one of their spray booths, mixing rooms, frame machines, lifts or other similar products now, rather than later, is the best bet.  Buying before the prices are raised even higher ensures that you obtain your equipment and can start making profit by now.  Call our sales team at 800-451-2425 for more information!

From “Homemade” to “Ready-to-go”: the 4 Spray Booth Options for You

Written by:Tracy Beach
Plant Manager at Standard Tools & Equipment Co.

For many years shop owners designed and built their own spray booths.  Over time a small number of manufacturers realized that they could design, make and sell booths that were more efficient, safer and ready to build.  Standards were written to define the requirements of these units.  Standard Tools is a in the spray booth industry today because of the level of quality in their products.

The sales and engineering team at Standard Tools can talk with you if you are researching the prospect of getting a new spray booth.  We can save you a great deal of stress, time and money while providing an efficient and safe spray booth.  Continue reading From “Homemade” to “Ready-to-go”: the 4 Spray Booth Options for You

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