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CALLING ALL CUSTOMERS… WE WANT YOUR … PHOTOS

Retro Paint_SD1000_4 I have heard the phrase imitation is the sincerest form of flattery many times throughout my life thus far. Today, I spoke with a new customer, who had reached out to us for pricing on a new spray booth for his growing business. He mentioned in our conversation that he had a buddy down the road who bought one from us years ago and was thrilled with it. Based on this word-of-mouth testimony from one buddy to another, this guy did not even bother to look anywhere else … he just picked up the phone and called us. Word-of-mouth is a pretty sincere form of flattery too…. and we want more of it. Read on to see how you can help.

DSC_0509Testimonials are the best form of advertising to us at Standard Tools. What better way to decide on what product to buy than to read how much others love it? Now, I understand that price plays a big role in a person’s decision when it comes to buying equipment…  but if your buddy has one and he is thrilled with it… is price alone really the deciding factor? Something to think about anyway.

If imitation is the sincerest form of flattery and testimonials are the best form of promotion, then a product photo of the equipment in use in a shop are the best way for us to show off our products. Who doesn’t love to see some equipment being used? (Most of the time, the photos also have some pretty cool cars to show off as well).

If you have a piece of our equipment in your shop and you want to share a photo with us, along with a brief testimonial, we would love for you to send it our way so we can share on our social media sites!

If your photo is used, we will send you a great big thank you and a little surprise for giving us your time, testimonial and photo. So, if you have a paint booth, automotive lift, frame machine or tire equipment … send it to us.Paint Booths

Here are the details to include in your email to Katm@standardtool.com

Subject Line: Customer Testimonial

Your Name and Business Name
Your City and State
Product You Have?
What do you use it for?
Why Do You Like It?
Would You Recommend it? Why or Why Not?

Please make sure that any junk or trash is removed prior to taking the photo, it helps make a better photo.  That’s it!

What does our Customer Care Team have in Common?

At Tools USA we have an awesome Customer Care Team (CC Team). On hand to help you with your purchase, before, during and after the sale. They are there to answer your questions, find solutions for your shop and make sure you know what you need to know to make a smart and informed choice.  We know that you can buy from several places: eBay stores, amazon or Craig’s list. We offer a higher level of service and a happier customer.

What all of our customer service members have in common:

PATIENCE- What an important tool when a customer may be confused or frustrated. The extra time that is taken to help the customer figure out what they want or need makes the difference in whether or not that customer will order from us again. From our CC Team Member Gina, “I always focus on the person, not the issue, to make them feel important and that they have my undivided attention for whatever they may need.”

KNOWLEDGE- Knowledge is important. Each member of our team know the in’s and out’s of how our products work in the same manner that our customer uses our products every day. With many of our members working here for over 10 years, our CC Team has decades of combined experience in our products, the customers we serve and the industry we love. From our CC Team, “We have the most knowledgeable staff in the industry. I feel like our customers have such an advantage in the market because they have a team behind them to help them select the right equipment to succeed.”  Let us share our experiences with you and help you find the perfect product for you needs.

SOLUTION-ORIENTED- A unique personality trait of everyone on our CC Team is their ability to stay focused on solutions. Weather it’s an issue that needs a solution, or a shop who doesn’t have the room for a paint booth, or the auto repair shop that needs a lift. We keep our focus on our customer’s satisfaction and try everything in our power to find solutions and answers for them. We want our customers to feel that we are right beside them, to help and guide them through quality products, knowledgeable sales team and the desire to grow both our business and theirs.

Our Mission Statement: Delivering Excellence to the Automotive and Painting Industries. Every Product. Every Customer. Every Day.

Our Customer Care Team Members are the backbone of our company. Give Gina, Jennifer, Rosie, Kelly, Mark, Zach, Andy, Heather or Ryan a call at 800-451-2425! We love them all and know you will too!

Infrared Curing Lamps -Plug It In & Get To Work

EAG 9MS 7296Infrared curing lamps are a cost effective way to speed up the process of drying or curing most air-dry coatings. Infrared curing technology has been used by auto body repair professionals for a long time. The vast majority of infrared curing lamps are using short-wave infrared lamps to speed up the drying process of putties, fillers, primers, base coats and clear coats.

Why do auto body repair professionals use infrared lights

–          Accelerated drying times of all painting materials
–          No need to use spray booth for smaller jobs
–          Lower energy bills
–          Mobility of infrared lamps allows more efficient exploitation of body shop space

Infrared’s main focuses is exceptional speed, high efficiency, precision control and zero emissions. Infrared heat dries one-quarter to one-tenth the time needed when air-drying finishes. It also requires little to no air-flow reducing the possibility of dust or debris contaminating the finish. The heat is more cost efficient than convection heat since it reduces cycle times, transfers heat directly to your product and doesn’t require an expensive enclosure like an oven to keep and recirculate the heat. These heat lamps generate zero emissions and will not pollute the air.

So…plug in your lamp and speed up your work times!
If you paint and cure full vehicles often, you should consider the benefits of a paint booth.

Tools USA Customer Service Desk

FROM THE DESK OF GINA GILCHRIST: CUSTOMER SERVICE REP

photo-1For any successful company, their customers make them who they are. When problems arrive, the first point of contact is the customer service department. We are like fire fighters on the front line, fighting fires that range from defective equipment returns to making sure the equipment that a customer needs is correct before we send it out to them.

We get happy customers calling to say thank you and we get irate customers calling because something wasn’t what they thought it was. Whatever the situation, I am here to help them become a client of ours for life. That’s my job.

We don’t want to lose any customers because of poor service. I understand that there are customers out there that just can’t be pleased, but we will try everything we can to solve any issue that they have. I believe in being diligent and giving a lot of TLC to our customers.  As a customer service rep at Standard Tools and Equipment, I know that what I say and how I respond to our customers will go a long way and have a huge impact in our customers experience.

There is article after article about great customer services. Tips, tricks, software, pop-up windows and such … but what I believe makes great customer service goes all the way back to my  Kindergarten days, “Treat others as you would like to be treated”. It’s simple. We believe in our customers, and we enjoy them. I truly enjoy my interaction with them each day. Please let me know how I can assist you.

Check out some more about our Customer Service policies here.

Order Shipping and Delivery at Tools USA

WHEN IS MY ORDER SHIPPING & WHEN WILL IT DELIVERED?

I bought something online the other day and was shocked to find that it would take almost airliner with a globe and autoloader with boxes in a containertwo weeks to be delivered…. For a pair of shoes! The well-known company I used shipped it UPS to my local USPS center, where it sat for 2 days until it is was delivered to my local carrier and finally to my house. It would have been easier to just go to a local store and get it… but then I wouldn’t have gotten such a great deal, and in my size.

As we all drive up and down the interstate, it’s hard not to see trucks traveling up and down, carrying products to their final destination. To stay competitive and the spontaneous ability to ship anywhere, most companies use an outside carrier to ship their products all over the country and to international destinations.

Shipping and delivery at Tools USA is quick. In shipping our products to you, we use Estes Express, Road Runner, Wilson Trucking or UPS.  We know how anxious you are to receive your order, so we make every effort to get your equipment out our door in a timely manner. If you place your order in the morning, and it’s in stock, we strive to have it out the next day.

Once it’s on the truck, we have no control over when your equipment will arrive to you. We do meet with the trucking companies often and negotiate on our customer’s behalf for fair shipping prices and suitable shipping times.

One of the services our customer service team offers is a phone call to let you know when your order leaves our warehouse and to give you an estimated time to expect it.  We recommend that once you receive a call from our customer service team, you call the trucking company and setup a time for delivery. We’re happy to give you the trucking company’s contact information. That way, you will be informed of any delays on their end as well as be prepared to accept delivery when they arrive and start enjoying your order!

Extra Tip: Be sure to inspect your order for shipping damage before you sign for it!

Have you ‘Visited’ your auto body shop lately?

Interior of Messy Car Repair ShopImproving Your Auto Body Shop & Increasing Your Profits
by: Tracy Beach

One of the things I like most about my job is that I get to see our products in action.  When I am visiting a shop to see specific products, I also get a perspective of processes and the overall professionalism of the shop. Over the past several months I have made several observations that seem obvious to a visitor but went unnoticed by the shop team that was there every day.  The following notes are not intended as ‘Duh’ comments, but as simple things that can make a shop more professional and profitable.

Warning: some of these are going to make you say, “Isn’t that obvious?” Yes, but in our everyday lives, not seeing what is obvious to a visitor can slow productivity, decrease quality and decrease safety.

Continue reading Have you ‘Visited’ your auto body shop lately?

Canadian Paint Booth Standards

canada flagNFPA-33 spray application for combustible or flammable materials is authored by the National Fire Protection Association and is regarded as the top-level standard for spray booth design, use and maintenance. This booklet is available through various online sites (e.g. www.techstreet.com) for under $50.  It is used by all spray booth manufacturers in the USA and should be owned by anyone using a spray booth.  It is full of information based on past issues.  Standard Tools and Equipment also refers to OSHA 29CFR1910 and IFC codes to influence spray booth design, materials and manufacturing.
Continue reading Canadian Paint Booth Standards

What Does Your Parking Lot Look Like?

car lotWinter is over and the cars damaged due to icy and snowy driving may have your parking lot in overflow mode.  People are ready to have their vehicles repaired and get ready for the nice cruising weather ahead. When there is plenty of work coming your way, you may think you don’t have time for anything else…. but now is the precise time when you should be investing in your shop for even more work down the road.

Ask yourself these checklist questions to make sure your shop is in optimal working mode:

  1. Is your frame straightening equipment working well, or will it hamper the work to be done?
  2. How about the hydraulic equipment and frame machine pulling clamps devices?
  3. Is your spray booth clean and efficient?
  4. Are you painting without a booth?
  5. Do you need another spray booth?
  6. How about smaller items like air compressors, paint mixing rooms, clamps and chains, frame measuring tools and sanding disks?

The best time to invest in your shop is when it you have plenty of work and cash flow coming through the door.  Make plans to improve the productivity and quality of your work NOW, when you don’t need to get a loan or settle for cheaper equipment.

Improving your shop when your competitor down the street doesn’t has a long-lasting impact on the profitability and survivability of your shop. We want to see you busy and in business for a long time to come. Let us help you today.

Sure, you can go with the cheapest deal you find online.

Frame Machine, Chassis Machine, Frame Straightener or whatever you want to call them!  In recent years, frame machine choices, prices and quality have changed immensely due to the ever-growing Internet.

The Internet has changed the frame machine market, with one- and two-man operations giving the impression that they are bigger than they are. They want the customer to think that they are viable, multi-location, well-staffed companies.  How can you tell when you’re shopping online, anyway?

With lower-priced import machines flooding the market, who you purchase from is as important, if not more, than what you buy.  You need to research the company that you are planning to purchase from to find out how long the company has been in business, how many employees they have, what type of facility they are operating from, and what level of customer service you can expect.

Sure, you can go with the cheapest deal you find online. But what you will get is very poor quality from an unreliable company. These companies don’t last long, and when they shut down how will you find replacement parts, contact customer service or get product support?

Remember the golden rule, you get what you pay for! Pay the little bit more to get a good machine from a quality company that will stand the test of time in your shop.

Tools USA has been a leader in the industry since 1979, you can trust that we will sell you a quality machine and be here for the many years that it will last you! Read More about Us!

Buy Before January 1st to Save Thousands.

It’s December already, can you believe it? Where does a year go? With the year coming to a close, you may hear a lot about “Section 179” and how you’re business can benefit if you are looking to purchase some equipment before 2013.

We get just as confused as the next guy when you start talking “tax rate”, “deductions” and “depreciation”. We thought we would do a little research and try to explain how this could be a HUGE benefit to small businesses.

When we say ‘equipment’, we mean any large purchase you buy to benefit your business. Some examples: a paint booth to help your productivity, a car lift to increase your repair business or a frame machine for the busy winter months. If your business needs it to increase business and it’s an ‘investment’, it is most likely included in this category.

You can even finance it in 2013, but write it off in 2012 and save thousands.

So, section179 is what exactly? It’s an incentive created by the U.S. government to encourage businesses to buy equipment and invest in themselves. Essentially, Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment purchased (or financed) during the tax year. Wow! The FULL PURCHASE PRICE will be deducted from your gross income. (As long as the total purchase price is less than 139,000.) Continue reading Buy Before January 1st to Save Thousands.

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