The old saying, “There is no such thing as a free lunch”, supports the concept that you cannot get “something for nothing.” Many internet businesses advertise “free freight” so consumers will believe they are getting a great deal. Merchants are actually just hiding freight and shipping costs by marking up the price of the product. Freight and shipping providers expect to be paid for their services which include packing, palletizing, loading, documentation, transporting, unloading, and insurance. These services can account for up to 50% of a product’s cost and it is you, the consumer, who pays for this whether it is included in the product price or added separately.
Tools USA chooses to itemize these charges to be upfront with our customers. We will do everything we can to offer the best freight pricing without lowering our standards. Our shipping department makes every effort to ship your paint booth or frame machine in a manner that allows for easy offloading, which includes arranging a carrier and extending the discounts provided to us by our shipping partners. When possible, a flatbed is used to transport larger automotive body shop equipment.
At Tools USA our product knowledge is superior because we manufacture many of our products. This enables us to provide “great customer service” which includes accessibility, support, and innovation. So, when you are shopping for a spray booth, frame rack, powdercoat system, or other auto body tools and equipment, make sure you do your research. Free freight may seem like a bargain at first, but in the end products with free freight may not provide the value anticipated by consumers.