Tools USA uses common carriers, FedEx Ground, UPS, and independent freight haulers for shipping. We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for timely delivery.
Most items in stock will ship within two business days. Tools USA will not be liable for any damages related to unavailability of inventory or delays in shipping.
Tools USA ships all products FOB our warehouses. Title for goods passes to customer when product leaves our dock.
Items advertised with "Free Freight" applies only to shipments within the 48 contiguous states (excludes Alaska, Hawaii, and Canada and Mexico).
Call Sales at 1-800-451-2425 for a specific freight quote.
Delivery and Unloading
Customer is responsible for unloading shipment from truck. Tools USA will assume no responsibility for any additional charges or damages that may be incurred as a result of unloading from the delivering carrier's truck.
Freight carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal. Lifts will require a fork-lift to unload. It is advantageous in those cases to ship to a freight terminal where the terminal personnel will unload the product and load it onto the customer's trailer or truck. Lifts cannot be unloaded using a lift gate vehicle. We cannot advise customers of exact time of delivery as we do not ship on our own trucks. We will give our customers an estimated time of delivery and provide them with tracking information.
All shipments must be inspected immediately upon receipt.
For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight carrier. Concealed damages must be reported to the freight company within three days of delivery. It is the customer's responsibility to file for damage claims against the freight company.
Shortages/missing parts must be reported to Tools USA customer service within seven days of delivery.
For Paint Booths only, Customers have 30 days to report shortages/missing parts.
Customer Pickup Order Requirements
Customers may pickup orders from the STE warehouse, located in Greensboro, NC. It’s important to call STE before you plan to arrive to pickup your order so that we can ensure your order is in stock and ready for you to pickup. We can only offer pickup at our warehouse Monday-Friday from 8:30AM – 4:00PM.
Customers must bring an appropriate trailer with straps for securing when picking up equipment. STE equipment cannot be loaded onto a car, truck, or SUV. The equipment must fit securely and be on a trailer or proper weight limitations. We can advise you of the proper pickup trailer and vehicle prior to you arriving. STE reserves the right to refuse to load equipment onto inappropriate trailers. STE is not liable for any damage incurred to the customer’s vehicle or equipment once the equipment has been secured to the customer’s trailer.