Tools USA ships our products FOB factory. Title passes to customer when product leaves our dock.
All shipments must be inspected immediately upon receipt.
Customer is responsible for notifying our customer service department of concealed damage or shortages.
Shipping
Tools USA uses common carrier, Fed Ex Ground, UPS, and independent freight haulers for shipping (we do not own trucks).
We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for timely delivery.
Call customer service at 1-800-451-2425 for a specific freight quote.
Most items in stock will ship the same day or next day.
Delivery and Unloading
Customer is responsible for unloading shipment.
Carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal.
Certain products, such as car lifts, will require a fork-lift to unload. It is advantageous in those cases to ship to a freight terminal where the terminal personnel will unload the product and load it onto the customer’s trailer or truck.
We cannot advise customers of exact time of delivery as we do not ship on our own trucks. We will give our customers an estimated time of delivery and provide them with tracking information.
Installation
Tools USA has a nationwide network of independent installers for our paint booths and auto lifts. Please call our Sales Department at 1-800-451-2425 for an installer in your area.
Warranty
Tools USA has a one year warranty for parts on all of our products.
Some of our products may be covered by extended warranties: please consult with our sales department for specific product warranties.
Our warranty covers parts and does not include labor.
Defective items may be returned if covered by warranty provided the customer has been issued a return authorization number by our customer service department. The customer may opt for a refund or a replacement. Refunds will only be issued upon return of defective item. Tools USA will bill customer for replacement parts and issue a credit if the defective item is covered by warranty and received at Tools USA.
Tools USA will cover freight charges associated with warranty items provided that a return authorization number has been issued to customer by our customer service department and we receive back the defective item.
Returns
All returns must be authorized by Tools USA prior to shipping. Contact our Customer Service department for instructions and a return authorization number.
Customers may return any unused stock item (no custom manufactured items) in original packing within 30 days of purchase subject to a restocking charge of 20%. All freight charges related to the return will be the responsibility of the customer.
Sales Department Customer Service Department 1-800-451-2425
