Frame Machine FAQ's
Q. What is the quality and strength of Tools USA Frame Machines?
A. Our Star Rack and Galaxy Ultraliner Frame Machines are built using top quality materials including 10 ton hydraulic pumps. Construction is a robust design of steel tubing and plate.
Q. What is the warranty on Tools USA Frame Machines?
A. Each machine is covered by a 5-year warranty. Chains, hydraulics, clamps & accessories are covered by their respective manufacturers’ warranties which is generally one year.
Q. What is the Galaxy and Star Rack’s capability?
A. Each Galaxy and Star Rack 360 is capable of repairing both unibody and full frame vehicles. Adapters are available for full frames and other special applications. With 10 tons of pulling power on each post, it can handle even the toughest jobs.
Q. Which of the Tools USA Frame Machines is appropriate for my use?
A. Please call Mark at 1-800-451-2425 (ext 116) for help in selecting the right Frame Machine for your shop. Mark has over 25 years experience in the Frame Machine business and is an industry-leading expert.
Q. Are replacement parts available for Tools USA Frame Machines and other manufacturers’ machines?
A. We sell and manufacture standard and customized replacement parts for Tools USA Frame Machines as well as other manufacturers’ Frame Machines. Please call Mark for a quote.
Q. Do your Frame Machines meet insurance regulations?
A. Tools USA Frame Machines with an optional computerized measuring system will meet most insurance documentation requirements.
Q. Are the towers attached to the Frame Machine?
A. The towers are attached to a track under the machine. Towers travel unobstructed 360 degrees around the machine.
Q. Can Tools USA customize my Frame Machine (different lengths, heights, widths, extra towers)?
A. Yes, just tell us what you need and usually we can customize your machine with the understanding that there are additional costs to the base price of the machine.
Q. What are the lead times for a Tools USA Frame Machine?
A. We pride ourselves on having the shortest lead times in the industry. We generally have models in stock that can ship within five business days. Please call Mark at 1-800-451-2425 (ext 116) for specific shipping information.
Q. How do you ship your Frame Machines?
A. We ship on common carrier. Please note that the customer is responsible for unloading and installing the Frame Machine. Unloading will require a fork lift or similar equipment (wrecker with extendable boom, crane). Our Frame Machines are shipped 90% assembled.
Q. How do the Tools USA Frame Machines compare to other machines on the market?
A. Tools USA Frame Machines have been manufactured using high quality materials for over 15 years. We are the price leader in the industry bringing our customers great value. We have unsurpassed customer service and support and will stand behind our products.
Q. Will Tools USA consider trade-ins?
A. Yes; we will give you a quote on your used machine to apply against the value of a new Frame Machine.
Q. How does the lease work?
A. We can refer you to lease financing companies that have a variety of lease purchase programs available from 12 to 60 months. The machine will be yours for 10% of the original purchase price or $1.00, depending on the option you choose at the beginning of your lease.
Q. Does Tools USA have a customer satisfaction program?
A. Yes. We want you to be pleased with your machine and your dealings with Tools USA. We have been in the business of satisfying our customers for over thirty years. |
